Have the person you want to help:
- go to Join.me
- click basic
- click the orange arrow
- run the downloaded file
Have them tell you the hyphenated number that appears on their screen.
Go to join.me and enter that number under “join” and click the green arrow.
You will see their screen.
The person you are helping can now give you access to their computer by clicking the mouse icon. Now you can operate their computer remotely. Pretty neat!
Note: You will both need a better connection than dial-up for this!